Question 1

What Is the Supporting Process Group?

Accepted Answer

The version 3.1 of Automotive SPICE® includes 32 processes, which are represented in the process reference model. The processes are divided into 8 groups. In this course processes from the Supporting Process Group (SUP) are covered.  The Supporting Process Group includes 7 processes, namely Quality Assurance (SUP.1), Verification (SUP.2), Joint Review (SUP.4), Documentation (SUP.7), Configuration Management (SUP.8), Problem Resolution Management (SUP.9) and Change Request Management (SUP.10).

Question 2

Why Is the Supporting Process Group Needed?

Accepted Answer

All ASPICE processes are designed to allow a structured and therefore effective work, by defining all relevant processes within development projects. The Automotive SPICE standard is required by customers for good reasons. This applies not only for the system and software development processes, but also for the supporting which have a high potential to support project success.

Question 3

How Is the Supporting Process Group Related to Embedded Systems?

Accepted Answer

When developing Embedded Systems it is standard to use a ticketing system, a repository, being able to plan, track, and revert changes. And it is also standard to implement quality measures such as review and verification. ASPICE describes those mentioned aspects and more in the various supporting processes which are relevant to successfully develop electronic control units including embedded system and embedded software development in the automotive environment.

Question 4

What Can You Learn About the Supporting Process Group in the Embedded Academy E-Learning?

Accepted Answer

In this course we focus on the processes which are part of the VDA Scope and thus mandatory for more or less every automotive electronics and software project. For the supporting processes this applies to Quality Assurance SUP.1, Configuration Management SUP.8, Problem Resolution Management SUP.9, and Change Request Management SUP.10.

The course is divided into several e-learning units. Each of them covers one process and its work products. At the beginning of each e-learning the respective process group is introduced and you get to know the connections between the different processes. The e-learnings highlight connection between different topics. This is particularly helpful for practical application work when processes and relationships need to be understood.

Question 5

What is the purpose of the Quality Assurance Process?

Accepted Answer

The purpose of the Quality Assurance Process is to provide independent and objective assurance that work products and processes comply with predefined provisions and plans.

Question 6

What work products arise during the process of Quality Assurance?

Accepted Answer

Problem record, quality criteria, quality plan, communication record.

Question 7

What informations does the problem record contain?

Accepted Answer

For example the name of submitted and associated contact details, the description of the problem, the status of the reported problem, the expected closure date and re-review actions.

Question 8

What is identified in the quality plan?

Accepted Answer

Quality criteria for work products and process tasks are identified in the quality plan.

Question 9

What is the result of successful implementation of the Configuration Management Process?

Accepted Answer

As a result of successful implementation of the Configuration Management Process a configuration management strategy is developed.

Question 10

How can you support project management and other relevant processes?

Accepted Answer

Record and report status of configuration items to support project management and other relevant processes.

Question 11

What does the configuration management plan define?

Accepted Answer

The configuration management plan defines measurements used to determine the status of the configuration management activities.

Question 12

What is the handling and storage guide for?

Accepted Answer

The Handling and storage guide defines the tasks to perform in handling and storing products. It also provides a description of how to store the product and retrieval instructions.

Question 13

What is the purpose of the Problem Resolution Management?

Accepted Answer

The purpose of the Problem Resolution Management Process is to ensure that problems are identified, analyzed, managed and controlled to resolution.

Question 14

What are the results of successful implementation of the Problem Resolution Management?

Accepted Answer

As a result of successful implementation of the Problem Resolution Management process, problems are recorded, uniquely identified and classified and problems are analyzed and assessed to identify an appropriate solution.

Question 15

What are work products that arise during the process of problem resolution management?

Accepted Answer

The problem management plan, problem record, analysis report, evaluation report, problem status report.

Question 16

What do problem resolution activities include that are defined by the problem management plan?

Accepted Answer

The problem management plan defines problem resolution activities including identification, recording, description and classification.

Question 17

What does the problem record identify?

Accepted Answer

The problem record identifies the classification of the problem and the status of the reported problem as well as the expected closure date.

Question 18

What does the problem status report present?

Accepted Answer

The problem status report presents a summary of problem records.

Question 19

What is the purpose of the Change Request Management Process?

Accepted Answer

The purpose of the Change Request Management Process is to ensure that change requests are managed, tracked and implemented.

Question 20

What is the result of successful implementation of the Change Request Management Process?

Accepted Answer

As a result of successful implementation of the Change Request Management process, requests for changes are recorded and identified.

Question 21

What are the work products that arise during the process of Change Request Management?

Accepted Answer

Change Management Plan, Change Request, Review Record, Change Control Record.

Question 22

What change management activities are defined by the Change Management Plan?

Accepted Answer

The change management plan defines change management activities including identification, recording, description, analysis and implementation.

Question 23

What does the Change Request identify?

Accepted Answer

Change request identifies the purpose of change as well as the request status and the contact information of the requester.

Question 24

What is Change Control Record used for?

Accepted Answer

Change Control Record is used as a mechanism to control change to baselined products / products in official release libraries.

V3.1 ASPICE – Supporting Processes

E-Learning Course V3.1 ASPICE – Supporting Processes

E-Learning Automotive SPICE® – Quality Assurance (25 min)

E-Learning Automotive SPICE® – Configuration Management (30 min)

E-Learning Automotive SPICE® – Problem Resolution Management (25 min)

E-Learning Automotive SPICE® – Change Request Management (25 min)

Course Content

What Is the Supporting Process Group?

Why Is the Supporting Process Group Needed?

How Is the Supporting Process Group Related to Embedded Systems?

What Can You Learn About the Supporting Process Group in the Embedded Academy E-Learning?